Refund Policy

Last updated: 19 May 2026

This Refund Policy explains how returns, refunds, exchanges, damaged items, incorrect items, and order issues are handled when you purchase from Pop As Watch™ through www.popaswatch.com.

By placing an order on our website, you agree to the terms described below.

1. General Return Policy

Yes, you may request a return if your product meets our return conditions.

To be eligible for a return, the item must be:

• Unused
• Undamaged
• In its original condition
• Returned in its original packaging
• Complete with any accessories, protective materials, tags, inserts, or product packaging included with the order
• Returned only after your return request has been reviewed and approved by our team

Please do not send any product back before contacting us. Returns sent without prior approval may not be accepted.

To request a return, please contact us at:

info@popaswatch.com

Please include your order number and the email address used at checkout.

2. Return Request Steps

To make the return process clear and simple, please follow these steps:

Step 1: Contact Us First

Email us at:

info@popaswatch.com

Please include:

• Your order number
• The email address used at checkout
• The item you want to return
• The reason for the return
• Clear photos of the product and packaging, if relevant

Step 2: Wait for Our Review

Our support team will review your request and confirm whether the product is eligible for return.

We may ask for additional photos or information before approving the return.

Step 3: Receive Return Instructions

If your return is approved, we will provide instructions on how and where to send the item.

Please follow the instructions carefully. Items must be packaged securely to avoid damage during return shipping.

Step 4: Send the Product Back

Once approved, you may send the product back using the return instructions provided by our team.

You are responsible for making sure the item is safely packed and returned in acceptable condition.

We recommend using a trackable shipping method, as we cannot be responsible for returned packages that are lost before reaching us.

Step 5: Inspection

Once we receive the returned product, we will inspect it.

The product must match the condition described in your return request and must meet our return conditions.

Step 6: Refund Decision

After inspection, we will confirm whether your refund has been approved or rejected.

If approved, the refund will be processed to your original payment method.

3. Return Conditions

Returned items must be unused, undamaged, and in their original packaging.

We reserve the right to refuse a return if:

• The item has been used
• The item is damaged after delivery due to misuse or mishandling
• The item is returned without original packaging
• The item is incomplete
• The item shows signs of wear
• The item has been altered, modified, or repaired
• The return was sent without prior approval
• The return is received after the applicable return period
• The item does not match the return request

If a returned product does not meet our return conditions, we may refuse the refund and, where applicable, return the item to you. Additional shipping costs may apply.

4. Return Period

You must contact us within the applicable return period after receiving your order.

If your local consumer protection laws provide a mandatory return or withdrawal period, we will respect those legal requirements.

To avoid delays or missed return eligibility, please contact us as soon as possible after receiving your order.

5. Refunds

Once we receive and inspect your returned product, we will notify you whether the refund has been approved.

If approved, the refund will be processed to your original payment method.

Please note that it may take additional time for the refund to appear in your account. This depends on your bank, card issuer, or payment provider.

Pop As Watch™ cannot control the processing time of banks or payment providers after the refund has been issued.

6. When Will I Receive My Refund?

Once your returned product has been received and inspected, we will confirm whether your refund has been approved.

If the refund is approved, we will process it to your original payment method.

The time it takes for the refund to appear in your account depends on your bank or payment provider. In many cases, refunds may take several business days to appear after they have been processed.

If your refund has been approved but has not appeared after a reasonable time, please first check with your bank or payment provider. You may then contact us for further assistance.

7. Original Shipping Costs

Original shipping costs are usually non-refundable unless the return is caused by an error on our side or a defective product.

Examples where original shipping costs may not be refunded include:

• You changed your mind
• You ordered the wrong item
• You ordered the wrong colour
• You provided an incorrect shipping address
• The package was refused
• The package was returned because it was not collected
• Customs duties, taxes, or import fees were not paid

Where required by applicable consumer law, we will handle shipping refunds in accordance with your legal rights.

8. Return Shipping Costs

Return shipping costs may be the responsibility of the customer unless stated otherwise or unless the return is caused by an error on our side.

You may be responsible for return shipping if:

• You ordered the wrong strap
• You selected the wrong colour
• You changed your mind
• The product is no longer wanted
• The product was ordered by mistake
• The delivery address provided was incorrect
• The package was returned due to non-collection or refusal

If the return is caused by our error, for example if you received the wrong item, we will review the case and provide the appropriate next steps.

9. Exchanges

If your order is eligible for return and the product is unused, we may be able to help you exchange it for another colour or version.

Exchange availability depends on current stock.

To request an exchange, please contact us at:

info@popaswatch.com

Please include:

• Your order number
• The email address used at checkout
• The product you received
• The product, colour, or version you would like instead

We will review your request and explain the available options.

Please do not send the product back before receiving instructions from our team.

10. What If I Ordered the Wrong Strap?

If you ordered the wrong strap, please contact us as soon as possible at:

info@popaswatch.com

Please include your order number and explain what happened.

If your order has not yet been processed or shipped, we may be able to adjust it before dispatch.

If the order has already shipped, we will guide you through the available return or exchange options, depending on the condition of the product and current stock availability.

11. What If I Ordered the Wrong Colour?

If you ordered the wrong colour, please contact us as soon as possible.

If the order has not yet been processed, we may be able to change it before shipping.

If the order has already shipped, an exchange may still be possible if:

• The product is unused
• The product is undamaged
• The product is returned in its original packaging
• The requested replacement colour is available
• The return is approved by our team

Additional shipping costs may apply for exchanges caused by customer selection error.

12. Damaged Orders

If your order arrives damaged, please contact us as soon as you receive it.

Email us at:

info@popaswatch.com

Please include:

• Your order number
• A short explanation of the issue
• Clear photos of the damaged product
• Clear photos of the product packaging
• Clear photos of the shipping label
• Any visible damage to the parcel

Please keep the product and packaging until we have reviewed the issue, as we may need this information to assess the case or make a claim with the carrier.

Once we review the case, we will explain the next steps. Depending on the situation, we may offer a replacement, refund, exchange, or another appropriate solution.

13. Wrong Item Received

If you receive the wrong item, please contact us as soon as possible at:

info@popaswatch.com

Please include:

• Your order number
• The email address used at checkout
• A photo of the item received
• A photo of the packaging
• A short explanation of the issue

We will review the case and arrange the next steps.

If the wrong item was sent due to an error on our side, we will help resolve the issue appropriately.

14. Missing Items

If your order arrives and an item is missing, please contact us as soon as possible.

Please include:

• Your order number
• The item you believe is missing
• Photos of the package and contents received
• A photo of the shipping label
• Any other relevant information

We will review your order and investigate the issue.

If an item was missing due to an error on our side, we will arrange a suitable solution.

15. Defective Products

If you believe your product is defective, please contact us as soon as possible at:

info@popaswatch.com

Please include:

• Your order number
• A clear explanation of the defect
• Clear photos or videos showing the issue
• Confirmation of whether the item has been used
• Any other relevant details

We will review the issue and determine the next steps.

A product will not usually be considered defective if the issue is caused by normal wear and tear, accidental damage, misuse, incorrect installation, improper care, modification, or use outside its intended purpose.

16. Non-Returnable Items

Certain items may not be eligible for return, depending on the nature of the product and applicable law.

Non-returnable items may include:

• Used products
• Damaged products caused by customer misuse
• Products returned without original packaging
• Products that have been altered or modified
• Products showing clear signs of wear
• Gift cards, if offered
• Final sale items, where clearly stated
• Custom or personalised products, where applicable
• Products that cannot be returned for hygiene, safety, or legal reasons

If you are unsure whether your product can be returned, please contact us before sending anything back.

17. Pre-Orders, Waitlist Products, and Limited Releases

Some Pop As Watch™ products may be sold as pre-order, waitlist, early access, or limited release items.

If you purchase a pre-order product, the estimated shipping timeframe will be communicated where possible. These timeframes are estimates and may change due to production, supplier, quality control, or logistics timelines.

Refunds or cancellations for pre-order products will be handled according to the specific order status and applicable consumer rights.

If a pre-order has already entered processing or production, cancellation may not always be possible.

18. Order Cancellations

If you want to cancel your order, please contact us immediately after placing it at:

info@popaswatch.com

If your order has not yet entered processing, we may be able to cancel it.

Once an order has been processed, packed, shipped, or handed over to the carrier, cancellation can no longer be guaranteed.

If the order has already shipped, you may need to follow the return process after receiving the product.

19. Refused Deliveries

If you refuse delivery of your order, or if the package is returned because customs fees, duties, taxes, or import charges were not paid, the parcel may be returned to us.

In this situation, any refund or reshipment will be reviewed once the parcel has been returned and inspected.

Shipping costs, return fees, customs charges, import fees, and handling fees may be deducted where permitted by applicable law.

20. Returned to Sender Packages

If your order is returned to us because of an incorrect address, failed delivery, refusal of delivery, unpaid customs fees, or failure to collect the parcel, we will review the case once the package has been returned.

Depending on the situation, we may be able to resend the order. Additional shipping costs may apply.

Original shipping costs may not be refundable when delivery was attempted but could not be completed due to customer error, refusal, unpaid customs charges, or failure to collect the parcel.

21. Late or Missing Refunds

If your refund has been approved but has not yet appeared in your account, please follow these steps:

1. Check your bank account again.
2. Contact your card issuer or payment provider.
3. Contact your bank, as processing times can vary.
4. If you have completed these steps and still have not received the refund, contact us at info@popaswatch.com.

Please include your order number so we can help you faster.

22. Refund Method

Approved refunds are issued to the original payment method used for the purchase.

We cannot usually refund to a different card, bank account, or payment method.

If your original payment method is no longer active, please contact your bank or payment provider. They may still be able to route the refund to your updated account.

23. Partial Refunds

In certain cases, only a partial refund may be granted.

This may apply if:

• The item is returned damaged
• The item is returned with missing parts
• The original packaging is missing or damaged
• The product shows signs of use
• The return is received late
• Shipping costs, return fees, or handling fees apply
• The item was part of a bundle, discount, or promotional offer

We will review each case individually.

24. Promotional Discounts and Bundles

If your order was placed using a discount code, promotional offer, bundle deal, or special campaign, your refund will be calculated based on the amount actually paid.

If returning part of a bundle or promotional order changes the eligibility for the discount, the refund amount may be adjusted accordingly.

25. Chargebacks and Payment Disputes

If you have an issue with your order, please contact us first so we can help resolve it.

Opening a chargeback or payment dispute before contacting us may delay the resolution process, as we may need to respond through the payment provider’s formal dispute process.

We are happy to review order issues, delivery problems, damaged items, wrong items, and refund requests through our support team.

26. Consumer Rights

Nothing in this Refund Policy limits or removes your statutory consumer rights under applicable law.

If local consumer protection laws provide you with rights that cannot legally be excluded, those rights will continue to apply.

This policy is intended to explain our return and refund process clearly, not to reduce any mandatory legal protections you may have.

27. Contact Us

For return requests, refund questions, exchanges, damaged items, incorrect items, or order issues, please contact us:

Pop As Watch™
Website: www.popaswatch.com
Email: info@popaswatch.com

Please include your order number and the email address used at checkout so we can help you as quickly as possible.